London Heathrow
Delta Airlines

Project brief

To create a distinctive lounge environment and amenities that engage high value customers upon their arrival to London Heathrow.

The proposed design and materials were fast track approved on site by Delta executive team in Atlanta including items such as shower brackets for luxury brand soap dispensers to feature wall in reclaimed weathered-look natural wood finish.

Concept4 were presented with a series of challenges including tight deadlines and the logistical requirement for deliveries to be shipped securely overnight into Heathrow.

  • Sector: Airport Services
  • Project value: £395,000
  • Timeframe: 8 weeks
  • Location: London Heathrow


  • Building surveys
  • Design & construction drawings
  • Statutory approvals
  • Strip out
  • Front of house & Business lounge
  • Breakfast bar & Kitchen
  • Executive washroom
  • Feature wall coverings & flooring
  • Bespoke joinery
  • Furniture & fittings

Client background

Delta has launched increased non-stop daily transatlantic flights from US into London Heathrow and required an exclusive arrivals lounge for premium passengers.

“The arrivals lounge is a unique offering in the Delta portfolio and reinforces our commitment to the premium traveller”

Perry Cantarutti, Delta’s Senior Vice President, EMEA