Project brief

To design modern and bright call centre workspace with feature product display area, breakout space with café style kitchen and training facility.

• Sector: Confectionery
• Project value: £50,000
• Timeframe: 6 weeks
• Location: Alfreton, Derbyshire

Services:

• Building surveys
• Design & construction drawings
• Strip out
• Ceiling & lighting
• Power & data cabling
• Floor coverings
• Decoration
• Doors & walls
• Kitchen
• Display area
• Toilet & washrooms
• Training centre
• Bespoke furniture
• Storage & lockers
• Graphics & branding

Client background

With the reduction in retail sites, Thorntons needed to expand focus on direct sales with introduction of new contact centre with automated call system at its factory headquarters in Alfreton.

“The internal direct sales contact centre launch went extremely well, we had really great reactions and feedback from lots of people about the new environment, which was fantastic”

Hannah Legg, Head of Thorntons Direct